Refund policy

We want you to be satisfied with your purchase. You may request a return within 14 days of delivery.

Return eligibility

Returned products must be unopened and sealed, in their original packaging, in the same condition as received, and accompanied by proof of purchase.

To start a return, contact info@luxxeproducts.com with your order number and reason. We will provide return instructions.

Opened supplements, products past their expiry date, bundle or promotional packages, gift cards, and final-sale items are not returnable.

Damaged or incorrect items

Inspect your order when it arrives. Contact us within 48 hours with your order number and photos if an item is damaged, defective, incorrect, or has a broken safety seal. We will arrange a replacement or refund when the issue is verified.

International returns

Return shipping is the customer's responsibility unless the item is defective or we made an error. Customs duties and taxes already paid are non-refundable.

Refunds

After we receive and inspect an approved return, we process the refund within 10 business days to the original payment method. Your bank or card issuer may take additional time to post it. Original shipping charges are non-refundable unless the return is due to our error.

Contact

Email: info@luxxeproducts.com
Phone: +63 995 274 5596
Hours: Monday-Friday, 9:00 AM-6:00 PM Philippine Standard Time.

Last updated: August 2026